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General Return and Exchange Guidelines

We understand merchandise may need to be returned or exchanged for any number of reasons, that's why we have adopted a headache free returns policy.

A Return Authorization or RA is required for all returns and exchanges. To obtain an RA, submit a return or exchange request through our simple Returns Portal.  A customer support representative will contact you within 48 hours to provide you with an RA and help you process your return.

All Sales of Breathing Color Products are Governed by our Terms and Conditions of Sale.

Access Returns Portal

 

Types of Return or Exchange

Return of "Non-Defective" Product

Breathing Color does not accept returns of non-defective product 30 days past delivery.

All non-defective product returns will incur a 20% restocking fee plus return shipping costs.

If you would like to return or exchange non-defective product please submit a return request through our Returns Portal.  A Breathing Color representative will contact you within 48 hours of receiving your request to provide you with a return address and RMA number.

Once you receive your RA number, write it on the outside of the package. A refund will be issued upon receipt of the item(s).  This process may take up to two weeks.

Returned merchandise must be in the original packaging and in new condition to be accepted. Items that are returned not in sellable condition, and/or not inside its original packaging will not be refunded nor returned. This includes all outer cardboard boxes, as well as all labels and wrapping materials used to protect the product. If any of these items are missing, the integrity of the product will be considered compromised and no longer in new condition.

 

Return of Possible "Defective" Product

Breathing Color does not accept returns of defective product 90 days past delivery.

If you would like to return or exchange a possibly defective product please submit a return request through our Returns Portal.  A Breathing Color representative will contact you within 48 hours.

After reviewing your photos if it is determined that we need to inspect the product further we will email you Fed Ex return labels.  You will need to place these label(s) on the box(es) and give your return to your FedEx driver or drop off at a FedEx Store or FedEx partner location.  Once we have received and inspected your return we will contact you.  If it is determined that your merchandise is defective, we will either send you replacement product(s) or issue you a full refund. Please note that no credit will be issued until the defective merchandise has been returned and inspected. We will refund/replace all merchandise with a demonstrable defect of manufacture. 

 

Report a Shipping Claim

Damage occurred during shipping must be reported to Breathing Color within 5 days of receiving the order. All packaging materials must be photographed and saved for inspection by carrier.

Recipients of LTL or freight deliveries can choose to:

Refuse delivery due to damage

or

Accept and photograph delivery with damage noted on Bill of Lading

Deliveries that are accepted without noting damage on the BOL void the option of future shipping claims.

Packages shipped via FedEx that are reported not delivered or delivered to the wrong address must show a delivery exception or incorrect destination on FedEx Tracking.

If you would like to report a product damaged in transit please submit a return request through our Returns Portal.  A Breathing Color representative will contact you within 48 hours of receiving your request.

 

Access Returns Portal

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