Returns & Exchanges

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General Return and Exchange Guidelines

Although we place high value on every customer, we cannot accept returns because you tried the product and did not like it (Trial rolls are available and samples), or because you ordered the wrong item and didn’t notice it before you opened the merchandise, or because you simply don’t want the product anymore (past 30 days). Please read the product information carefully and be sure you are ordering the product that you want.

  • Breathing Color does not accept returns past 90 days of the original date of purchase for possible "defective" products.
  • Breathing Color does not accept returns past 30 days of the original date of purchase for "non-defective" products.

Breathing Color merchandise may need to be returned or exchanged for several reasons. A Return Merchandise Authorization (herein referred to as "RMA") is required for all returns and exchanges. Packages with no RMA# will be refused. 

All Sales of Breathing Color Products are Governed by our Terms and Conditions of Sale.

How to Request a Return or Exchange

Request a Return for Possible "Defective" Product

Request a Return for Possible "Defective Product

Breathing Color does not accept returns of defective product past 90 days of the original date of purchase. Products from purchases older than 90 days will not be accepted.

If you believe you may have a defective product please complete the following steps: 

1. Click here to Submit an RMA ticket.

2. Please fill out this form in its entirety.
You will need the following items to submit a ticket: 

a. Breif description of the issue
b. Invoice number
c. Lot number (if applicable)
d. Additional notes (if applicable)
g. A photo (if applicable)

A Breathing Color representative will contact you within 24 hours, although this process could take up to 48 hours. You may check the status of your RMA request at any time by reviewing your ticket online.

After reviewing your photos if it is determined that we need to inspect the product further we will email you UPS return labels.  You will need to place these label(s) on the box(es) and give to your UPS driver or take to your nearest UPS location.  Once we receive the product back and have inspected it we will contact you regarding our conclusion.  If it is determined that your merchandise is defective, we will either send you replacement product(s) or issue you a full refund. Please note that no credit will be issued until the defective merchandise has been returned and inspected. We will refund/replace all merchandise that was defectively manufactured, only if there is a demonstrate-able defect of manufacture. 

Request a Return for "Non-Defective" Product

Request a Return for "Non-Defective" Product

Breathing Color does not accept returns of non-defective product past 30 days of the original date of purchase. Products from purchases older than 30 days will not be accepted.

Although we place high value on every customer, we cannot accept returns because you tried the product and did not like it (Trial rolls are available and samples), or because you ordered the wrong item and didn’t notice it before you opened the merchandise, or because you simply don’t want the product anymore (past 30 days). Please read the product information carefully and be sure you are ordering the product that you want.

If you have purchased a product and it’s still within the 30 day grace period please be aware there is a 20% restocking fee on all non-defective product returns and you are responsible for shipping the product back to us. 

If you would like to return non-defective product and accept a 20% restocking fee, please complete the following steps: 

1. Click here to Submit an RMA ticket.

2. Please fill out this form in its entirety.
You will need the following items to submit a ticket: 

a. Breif description of the issue
b. Invoice number
c. Additional notes (if applicable)

A Breathing Color representative will contact you within 48 hours of receiving your request to provide you with the return address and your RMA number.

Once you have been given an RMA number, write it on the outside of the package. Once we receive the returned item(s) in its original saleable condition and original packaging we will issue you a refund minus our 20% restocking fee for the product(s) being returned. This process may take up to two weeks.

Returned merchandise must be in saleable condition in its original packaging in order to be accepted. Items that are returned not in saleable condition, and/or not inside its original packaging will not be refunded nor returned. This includes all outer cardboard boxes, as well as all labels and wrapping materials used to protect the product. If any of these items are missing, the quality of the product is already compromised, and may be further compromised upon return transit. Therefore no refund will be given if merchandise is not in its original packaging. 

Shipping costs or any other costs incurred to receive the merchandise will not be refunded. Customer is responsible for the arrangement of and paying for any shipping or packaging costs of returning the product to us in its original condition.

Report a Shipping Claim

Report a Shipping Claim

Damage occurred during shipping must be reported to Breathing Color, Inc. within 5 days of receiving the order. All packaging materials must be saved for possible inspection by transport company.

If you would like to submit a shipping claim, please complete the following steps: 

1. Visit our website to submit a Shipping Claim. At the top of the home page click on the “Support” tab then click on submit a shipping claim, then select UPS Claims & All other shipping claims. Please fill out this form in its entirety.

You will need the following items to submit a ticket: 

a. Full name & email address
b. Type of issue – give us a detailed description of the damage
c. Upload photos of the effected product & packaging.  
d. ALL PACKAGING MATERIAL MUST BE SAVED FOR POSSIBLE INSPECTION BY TRANSPORT COMPANY, DO NOT THROW AWAY THE DAMAGED PACKAGING!