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Jim Abels,

Can I use the.am1 files on Osx Mac?

I downloaded the new IPF x400 profile package. It contains profiles and custom paper types. The paper types were zipped and labelled Windows. I thought they would work on a Mac. However, they don't let me highlight them in order to import as custom paper types. Do you know if that is the case?

June 9, 2013, 2:05 pm • United States


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Justin Bodin, Breathing Color
Hi Jim,

The .am1 files were created on a PC, but should be working identically on the Mac OS. Specifically, which x400 printer are you using?

The first two things that come to mind are: 1. Make sure the .am1s are unzipped (it won't work if you try to browse for the files if they are still in the compressed ZIP). 2. Make sure you are browsing in the correct directory.

I will also do some testing tomorrow when I get back into the office.

June 10, 2013, 7:27 pm • United States