Hi Edwin,I'm using the epson R3000 ,with Optica One
I was on the phone with Michael in Tech support,he walked me through my head strike problem
Give him a call--this guy is excellent,spent an hour on the phone with me
Definetly get the most recent/updated ICC profile,and for starters,set the platen gap to 5,for starters
But do yourself a favor & call him,,he is outstanding.
Hope this helps,