That's the address I replied to yesterday for the second time. You might want to check your Junk folder in Gmail. I'd recommend searching all folders for "@breathingcolor.com" to discover any emails not immediately visible. You should add the breathingcolor.com domain to your list of acceptable senders.
If you left the roll on the printer for 24 hours, this is most certainly the issue. Glossy or semi-gloss canvas like Silverada will curl much quicker than a matte-surface canvas when exposed to the environment. The coating starts to contract (or expand, based on temperature and humidity) causing the curl to happen in a reverse manner like you're seeing. Canvas in general is susceptible to this type of change with the environment, but gloss/semi-gloss more so.
Aside from curling, pro-longed storage on the printer can lead to dust collection on the surface, and when printed on, this dust can fleck off causing white voids.
I usually load the canvas roll and do all the prints I need to do, then immediately unload the roll and put it back into the plastic sleeve and roll box.
Feel free to call us anytime also: 866-722-6567.
Here's my original response for reference:
"I can see by the
photos that the curl here is quite severe. This is certainly not a common
Silverada problem and haven't seen any other recent reports on this.
Did you happen to leave this roll on the printer for a while without printing?
The only time I've seen this myself is leaving the roll on the printer
overnight, or something similar. The only downside to Silverada, like most
"pre-coated" canvases, is that diligence of keeping the roll in
factory packaging as much as possible is required.
Hope this provides some insight. If this isn't the case, let me know, and we'll
deal with this in the morning."