If Your Shipment Arrives Damaged by UPS

We do our absolute best to package our customer orders with good quality boxes and packing materials strictly because it is a necessary step in delivering a "love at first sight experience" to our customers. Unfortunately, when your order leaves our shipping facilities it is out of our hands and in the hands of freight carriers who can negatively impact our protocal despite our best efforts. Occassionally, our customers receive packages from UPS that have been egregiously damaged in some way. Damages include:

- boxes being ripped open in some areas leaving exposed product or damaged product
- boxes being wet from being left in the rain or subject to an accident
- boxes being severely dented or distressed, causing damage to your products

When UPS does this, you are entitled to recourse. The recourse amount will be the insured amount, and rest assured Breathing Color insures every single order for the full amount. Based upon our experiences, here are the procedures you need to follow in order to be eligible for recourse:

(1) If you have not opened anything yet, take some digital pictures of the damaged shipment
(2) Save every damaged box because UPS will require to see it for themselves
(3) contact UPS and submit your complaint immediately